Data deletion instructions

You can ask us to delete your Sociolync account and the data associated with it, including data received from Facebook, Instagram, WhatsApp or LinkedIn.

Delete your workspace yourself

If you are a Sociolync customer, sign in as the workspace admin and go to Settings → Delete workspace. Type your workspace name and password to confirm. Your workspace and all its data are deleted immediately.

Or ask us to delete it

1. Email info@shalominfotech.com with the subject "Data deletion request".
2. Include your workspace name and the email address you signed up with, or, if you are a person who messaged a business that uses Sociolync, the phone number or social account you messaged from and the business's name.
3. We will confirm the request and tell you when deletion is complete.

Removing the app from Facebook

You can also remove Sociolync's access from your Facebook account at any time: go to Settings & privacy → Settings → Business integrations, select the app and choose Remove. Sociolync is told automatically and disconnects your channels and deletes their access tokens.

If you then choose to delete the data the app received from Facebook, Facebook sends us the request. We delete your channel connections and the messages received through them, and Facebook shows you a confirmation code. You can check its progress at sociolync.com/platform/data_deletion_status.php.

What we delete

Account details, connected channel tokens, conversations, contacts, leads, quotations, invoices and posts stored for that workspace or person, except where the law requires us to keep certain records (for example, billing records).