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Terms of service
These terms govern your use of Sociolync (the "Service"), provided by Shalom Infotech Pvt Ltd ("we"). By creating an account or using the Service, you agree to them.
1. Your account
You must provide accurate information and keep your login secure. You are responsible for activity under your account and for your team members' use of it.
2. Free trial and plans
New workspaces receive a 14-day free trial. After the trial, continued use requires a paid plan. Plan limits (team members, records, invoices) are shown on the pricing page and apply immediately when you change plans.
3. Payment
Plans are billed in advance in Indian rupees through our payment provider. If payment is not received, we may suspend the workspace until it is; your data is not deleted because of a pause in payment, within the retention period.
4. Acceptable use
You must not use the Service to send spam, unlawful or misleading content, or messages to people who have not agreed to hear from you. You must follow the policies of WhatsApp, Meta, LinkedIn and any other connected platform, including WhatsApp's rules on templates and the 24-hour messaging window. We may suspend accounts that put the Service or a connected platform account at risk.
5. Your content
You own the content you and your customers create in the Service. You give us the permission needed to host, process and transmit it to provide the Service.
6. Third-party platforms
Messaging depends on third-party platforms such as WhatsApp, Instagram, Facebook and LinkedIn. Their availability, approvals (for example template approvals) and policy changes are outside our control.
7. Availability and support
We work to keep the Service available and to respond to support requests promptly, but we do not guarantee uninterrupted service.
8. Liability
To the extent permitted by law, our total liability for any claim relating to the Service is limited to the fees you paid us in the three months before the claim.
9. Cancellation
You can stop using the Service at any time. We may end or suspend access for breach of these terms.
10. Governing law
These terms are governed by the laws of India, and the courts of Tiruchirappalli, Tamil Nadu have jurisdiction.