This policy explains how Shalom Infotech Pvt Ltd ("Shalom Infotech", "we") collects and uses information when you visit this website or use Sociolync (the "Service"). Questions: info@shalominfotech.com.

Information we collect

Account information: your name, business name, email address, phone number and login details when you sign up.
Billing information: plan, payment status and invoices. Card and UPI details are handled by our payment processor; we do not store full card numbers.
Customer content: messages, contacts, media, leads, quotations, invoices and posts that you and your customers send or create in the Service, including data received from WhatsApp, Instagram, Facebook Messenger and LinkedIn when you connect those channels.
Usage and device data: log data such as IP address, browser type and pages used, to keep the Service secure and working.

How we use information

To provide the Service: delivering and receiving messages on your connected channels, running your chatbot flows, sequences and campaigns, and generating your documents.
To bill you, provide support and send important account notices.
To keep the Service secure, prevent abuse and comply with law and with platform rules (including Meta's WhatsApp Business and Platform policies).

We do not sell personal information. We do not use your customer content to advertise to your customers.

Data from Meta and other platforms

When you connect WhatsApp, Instagram, Facebook or LinkedIn, we receive the data those platforms make available for the permissions you grant (for example, messages sent to your business and basic profile details of the people who message you). We use it only to provide the Service to you and in line with each platform's terms.

Who we share information with

Service providers who help us run the Service (hosting, email delivery, payment processing), under confidentiality obligations.
Messaging platforms (Meta, LinkedIn) as needed to send and receive your messages and posts.
Authorities, where required by law.

Your responsibilities as a business

You are responsible for having the right to message your contacts, including obtaining opt-in consent where required, and for the content you send.

Retention and deletion

We keep account and customer content while your account is active and for a limited period after it ends, unless you ask us to delete it sooner or law requires us to keep it. See our data deletion instructions.

Security

We use reasonable technical and organisational measures to protect information. No system is perfectly secure, so please use a strong password and keep it private.

Your rights

You can ask to access, correct or delete your personal information by writing to info@shalominfotech.com.

Changes

We may update this policy. The "last updated" date shows the latest version.

Contact

Shalom Infotech Pvt Ltd, Tiruchirappalli, Tamil Nadu, India · info@shalominfotech.com

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